More states are signing harmful “free prison tablet” contracts
Tablet computers are delivering a captive audience to profit-seeking companies, while enabling prisons to cut essential services like law libraries. We investigate.
by Mack Finkel and Wanda Bertram, March 7, 2019
This article was updated on May 28, 2021 with details about California’s prison tablet contract.
Twelve states have recently signed contracts with prison telecom companies to provide tablet computers to incarcerated people – a sharp increase since we began analyzing these contracts in 2017. Though many prisons already allow incarcerated people to buy tablets, these contracts provide something different: Tablets for free, ostensibly at no cost to either consumers or taxpayers. (To be clear, these aren’t like the iPads you can buy at a store; they’re cheaply made, with no internet access.)
But as with most state contracts that appear to cost nothing, there is a catch – several, in fact.
First, the “free” tablets charge users at every opportunity, including above-market prices for phone calls, video chats and media. Even sending an email requires a paid “stamp.” Furthermore, our recent analysis of these contracts suggests that they actually put the interests of incarcerated people last, prioritizing cost savings and the provider’s bottom line.
For instance, many of these contracts:
- Guarantee the Department of Corrections a portion of tablet revenue.
- Allow tablet providers to alter the prices of services – such as email, music and money transfer – without state approval.
- Allow providers to terminate tablet services if the tablets aren’t profitable enough.
- Exempt providers from replacing a broken tablet if they think it was “willfully” damaged – a loophole ripe for exploitation, as prison tablets are cheaply made and break easily.
More details below:
|Colorado DOC and GTL||August 2015 (suspended in 2018)||Yes. DOC earns a flat payment of $800,000 per year.||Yes. GTL can cancel the service if there is insufficient tablet revenue, or if more than 10 tablets in any one housing unit need to be repaired.||No, DOC does not have to approve the Terms and Conditions.||GTL has discretion to determine whether damage was “willful,” and does not have to replace willfully damaged tablets. GTL also does not have to replace more than 5 (or 5%, whatever is greater) tablets in a housing unit every year.||A digital music subscription costs $19.99 per month.|
|South Dakota DOC and GTL||March 2018||Yes. DOC earns a 50% commission on electronic messages and 24.2% on most types of phone calls.||Yes. GTL can cancel the service if there is insufficient revenue or if equipment is “subjected to recurring vandalism.”||No, DOC does not have to approve the Terms and Conditions.||GTL has discretion to determine whether damage was “willful,” and does not have to replace willfully damaged tablets.||A 14-day digital music subscription costs $14.99, including a $9 “infrastructure charge.”|
|Indiana DOC and GTL||July 2018||Yes, DOC earns a 10% commission on purchased content (not including phone or video calls made on tablets).||Yes. GTL can cancel service in housing units where 10 or 10% of tablets are damaged in a year.||Yes, DOC must approve the Terms and Conditions.||GTL has discretion to determine whether damage was “willful,” and does not have to replace willfully damaged tablets.
GTL does not have to replace tablets more than once for any given incarcerated person, nor does it have to replace more than 5 or 5% of tablets in a housing unit every year.
|A 30-day subscription to “unlimited podcasts” costs $9.99.|
|Delaware DOC and GTL (pilot program)||October 2018||No.||Yes. GTL can cancel the service if too many tablets are damaged.||Yes, DOC must approve Terms and Conditions.||Unclear.||Reading e-books, sending messages, or accessing music, movies, or games costs $0.05 per minute.|
|Connecticut DOC and JPay||April 2019||Yes, commissions to the DOC include 10%-35% revenue for replacement technology, purchases of external hardware accessories, and fees for emails, songs/music, news subscriptions, etc; and 50% of printing fees.||No, contract does not specify circumstances in which service can be canceled.||Yes, user agreement (including privacy and ownership provisions) is specified in contract, but unclear whether terms must be approved by DOC.||Jpay will “repair and/or replace any broken or damaged Tablets and Kiosks as directed and authorized by the Department.” Any tablet that is “intentionally damaged or destroyed” must be replaced at cost to the DOC. Unclear who decides if a tablet was intentionally damaged.||Audiobooks are available for $0.99-19.99 each. News subscriptions are $4.99 a month. Each email is $0.30.|
|California DCR and GTL||December 2020||Yes. DOC earns a flat payment of $200,000 per year, which it says is “to cover the State contract management responsibilities and services.”||Unclear.||No mention of Terms and Conditions.||“The state shall provide reasonable measures against loss by pilferage or destruction. The vendor shall be responsible for any expenses required for the repair of the equipment.”||A video call costs $0.20 per minute, or $6 for a 30-minute call.|
Providers and DOC officials often describe free tablets as a gift to incarcerated people, but they more closely resemble a corporate investment than a gift. For the companies, free tablets with expensive services more than pay for themselves down the line. And for prison administrators, tablets pave the way for the elimination of essential services. We’ve already seen prisons eliminate:
- Law libraries. South Dakota eliminated its paralegals and physical law library after rolling out tablets. A subsequent lawsuit alleged that the tablet software meant to replace the law library is often unusable, and deprives incarcerated people of meaningful access to the courts.
- Physical books. Last year, Pennsylvania ended book donations to incarcerated people in favor of costly e-books, many of which were lifted directly from the free online library at Project Gutenberg. New York and Maryland also tried to end book donations (before public pressure forced them to backtrack), and one large Florida jail even took away Bibles, replacing them with low-quality e-Bibles on tablets.
- Postal mail, which prisons can eliminate in favor of digital mail scans (as Pennsylvania did) and paid electronic messaging.
All this being said, there is nothing inherently wrong with tablet technology, in or out of a prison setting. It’s certainly possible to imagine using tablet technology to substantially improve prison life. But before states can write better contracts, they – and the public – must learn to distinguish truly innovative policies from high-tech ploys to cut costs.
I’m in Wisconsin, and they’ve just allowed us to buy these tablets, and its a huge help. But there’s some problems with it. For one, we don’t know how much the D.O.C.’s overcharging us. From the accounts of prisoners in other states, they’re paying 1/3 of what they’re charging us. For instance, we pay $140 for ours, but the state of Michigan only charges about $52 – and they perform the same. Also, they’ve just allowed us to rent movies on them. The problem with that,though is that they only allow us to ” rent ” them for a brief 48 hour window. And if a movie is, say, 2 hours long, you’re only allowed 3 hours of running time ( time and a half ). And we’re charged $3 a movie! Many of us buy/rent them out of desperation. I don’t know if anything can be done through this network, but maybe there’s a way that this can be investigated by someone out there to get the D.O.C. to adjust those prices. Please let me know if this is something that you can advise/assist us with. Thank you for your time and patience.
David Walker #218708 –
New Lisbon Correctional Institution –
New Lisbon, Wisconsin 53950